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SHIPPING & RETURNS
SHIPPING AND DELIVERY
WHERE IS MY ORDER/WHEN WILL I RECEIVE MY ITEMS?
Please note orders including items
from both in-stock and pre-order will ship separately. Keep your eyes
peeled for two tracking numbers!
All in-stock items are shipped
immediately. Once the item is shipped, standard shipping times apply. If
your order has items with different estimated shipping dates, your
order will only ship once all items are ready.
Please be sure to check the product description for estimated start ship dates.
Once shipped, US shipments (depending
on shipping method) will take 2-9 business days and international
shipments will take 4-20 business days to be delivered.
Orders being shipped to South America, Middle East and Asia may take 1-3 months to be delivered once shipped.
WHAT IS A PRE-ORDER/BACKORDERED PRODUCT?
A pre-order is designed to reduce
inventory waste and to manufacture to demand, in addition to that
pre-orders may also be offered when products are in transit to our
warehouses so we can prepare orders as soon as they arrive and ship them
A backorder is a product that has been reordered to be manufactured after the existing stock has sold out.
DO YOU SHIP INTERNATIONALLY?
We ship to most countries around the
world with the exception of limited countries based on international
agreements and freight forwarder restrictions. If we are unable to ship
to your country, you will be notified at checkout and your purchase will
be blocked. Please contact our support team with any further questions
on this at firstname.lastname@example.org
HOW MUCH DOES SHIPPING COST?
Shipping costs are displayed on the
checkout page and are calculated based on the freight forwarder’s rates
and depending on weight, shipping method and destination.
WILL I HAVE TO PAY TAXES/IMPORT DUTIES IN MY COUNTRY?
Depending on the service requested at
checkout MrBeast.Store now offers DDP shipping which means your price
now includes duties, taxes and freight. Be sure to select this service
for a faster and more convenient purchasing experience.
Import duties are taxes collected on
imports and some exports by a country's customs authorities. A good's
value will usually dictate the import duty.
While the cost of shipment for your
package is included in your order total, you may be subject to
taxes/import duties for your package upon arrival to your destination
We do everything on our end to
declare customs (value, items, weight, material) to ensure that there is
no added customs charge when your order arrives to your country. Most
of our packages ship without any additional fees or charges, but each
country has a unique customs process and occasionally random packages
will be pulled for inspection. We cannot control if your order gets
pulled and there are additional fees during the customs process in your
country. We do our due diligence on our end to prevent this from
happening, but unfortunately we are not in control of each order and it
is up to your country's postal service how your order is handled. We
recommend speaking with your local post office if you have any specific
questions regarding your country's customs process.
Unpaid duty and tax orders will be considered abandoned and not liable for a refund.
CAN I UPDATE MY SHIPPING ADDRESS AFTER I HAVE ORDERED?
If you have incorrectly formatted or
entered your address, please contact customer support on
email@example.com immediately with your order number and correct
shipping address. If you fail to communicate a shipping address change
before your order is shipped you will have to contact the courier to
reroute your order. MrBeast.Store is not responsible for shipment to an
incorrect address if we are not provided the information prior to
If your package fails to be delivered
due to an insufficient delivery address the goods will be returned to
us. Please contact us if this occurs and we will organize a reshipment
to an updated shipping address at an additional shipping cost.
HOW DO I TRACK MY ORDER?
Tracking information will be sent to
the contact information you provide us. This will be sent via email/sms
when your order has been fulfilled. For specific tracking details or if
your delivery is late, you can contact the carrier directly for the most
up-to-date information, including any carrier or regional delays.
Alternatively feel free to contact us on firstname.lastname@example.org
EXCHANGES AND RETURNS
CAN I EXCHANGE ITEMS ONCE I’VE PLACED MY ORDER?
MrBeast.Store now offers exchanges
through our return portal providing goods are returned in their
original packaging and are unworn.
Return shipping costs are not
included and an additional cost that you will need to pay, please
consider the environment when purchasing and returning products as they
carry a large carbon footprint.
DOES MRBEAST SHOP ACCEPT RETURNS?
Returns are accepted through our return portal providing goods are returned in their original packaging and are unworn.
You may select a refund or exchange.
Shipping costs are not refunded unless the goods are damaged or faulty.
For any further questions please contact us at email@example.com
TERMS & CONDITIONS
SMS/MMS Mobile message Marketing Program Terms and Conditions
Effective Date: March 7, 2023
User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.
User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.
Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.
Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at firstname.lastname@example.org. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.
MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.
Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
Age Restriction: You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:
- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
- Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
- Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
- Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
- Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
- Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.
Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and MrBeast.Store, or between you and any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in the State of North Carolina before one arbitrator. The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Our principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.
Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.
If you have any questions or concerns about these SMS Terms and Conditions, please email us at email@example.com.
MrBeast.Store is dedicated to providing optimal experiences for everyone. Building more inclusive spaces both in person and online is an essential part of improving the area of care we’re in. Our website currently adheres to WCAG 2.1 Level AA requirements, though we’re routinely finding new ways to make our site and our digital offerings more accessible, regardless of the device or assistive technology you’re using.
If you have any questions, concerns, or suggestions to help us improve accessibility, please email our team at firstname.lastname@example.org with “Accessibility” in the subject line, including the web address and a description of the specific feature you feel is not fully accessible. Thank you!